Smartenu Up Institute


Credit hours are based on self-assessment.

The Client Relationship Model (CRM), Phases 1 and 2, is a game-changer for some people, and ‘same-old, same-old’ for others. CRM is the result of years of regulatory and investment industry expert efforts to ensure investors – clients – are better informed so that they can make better investing decisions that help them achieve their best financial outcomes, The complex, changing and sometimes a bit inconsistent CRM regulations are vital for all people working for themselves or for a firm in the investment industry to understand at a high level, and for certain staff to know in depth. Well implemented, these rules will benefit your clients, you and your firm. Ignored, or poorly put in place, your clients, you and your firm can lose badly.

This course is different from other CRM courses. It’s designed to work like a CHARM – a Complete Helpful Amusing Reference Manual – because it:

  • provides easy-to-remember information in plain English with some humour to help make information memorable
  • connects you to articles and regulatory references for more detail
  • offers relevant real-life examples
  • includes simple-to-use reminders or checklists for use on the job
  • lists thought-provoking discussion questions so you can talk to colleagues and understand how your firm has implemented CRM where there are options permitted
  • prepares you for a final test that will give you 6 IIROC compliance CE credits and count towards several of our SUI professional and specialist designations.

You may commence taking your online course upon confirmation of payment.  The confirmation will also include your username and password to enter the online classroom.  

You can start immediately or you can come back at a later time to complete the course. 

Once you start the exam portion of the course you must continue to the end. You will not be permitted to navigate back to previous pages.

This course should be of particular interest to:

  • Financial, Securities, IT, Vendor, Technical and Operations staff seeking further CE courses
  • Investment Advisors and Assistants
  • ICPM’s, Portfolio Managers
  • MFDA Dealers
  • Employees of regulatory agencies
  • Institutional client personnel
  • Industry vendors' employees
  • Persons presently outside the industry looking to increase specific financial knowledge or seek entry to the industry


No advanced preparation required, however follow-up courses recommended are:

  • Compliance for the Securities Industry
  • Inside Canada's Securities Industry


After taking this course Students will know:
  • What CRM is and what it is intended to do.
  • When different parts come into effect.
  • Why it is so important to understand CRM from a client, business, operations and compliance perspective.
  • Who to ask and where to look for more information.
  • The fundamental changes to performance reporting in CRM2.
  • The differences between time-weighted and money-weighted returns and the differences between CRM2 and GIPS performance reporting.
  • The disclosure requirements of CRM2.

 The following topics are covered:

  • Overview of CRM Phase 1 and Phase 2
  • Performance reporting requirements
  • Valuing the portfolio 
  • Rate of Returns - Money-weighted vs. Time-weighted 
  • Benchmarks
  • Pre-trade disclosure of charges
  • Trade confirmation
    • disclosure for debt transactions
    • deferred sales charge information
  • Account statements and additional statements
  • Position cost information
    • book cost versus original cost
  • Security holder statements
  • Annual summary of charges and compensation


On-line Exam

At the end of the on-line course, you will complete a Knowledge Test to confirm your understanding of CRM.

Course Code: CEC14